Return and Refund Policy

Return and Refund Policy for DEBOCK:

At DEBOCK, we want you to be completely satisfied with your purchase. Once Product received is in working condition you may not Eligible for refund subject to the following terms: Refund Only when product not delivered. 

1. Eligibility:

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been used, damaged, or altered in any way are not eligible for return.

2. Initiating a Return:

To initiate a return, please contact our customer service team within 72 Hours of receiving your order. You can reach us via email or phone, and we will provide you with instructions on how to return your item.

3. Return Shipping:

You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.

4. Refunds:

Refund Only In Undeliverable Condition